Before purchasing from our store, buyers should familiarise themselves with the following conditions. For any concerns or inquiries pertaining to one of our listed bundles, or our ToS, please reach out to us via email.
Important Note!
USA buyers should take notice: due to the unstable state of shipping surrounding tariffs and customs, delays in shipments should be expected. If we are unable to ship your purchase following the end of pre-orders, you will be contacted via email to work out an agreement. We offer 3 options:
- We can hold onto your purchase until shipping becomes available;
- We can ship your purchase to someone else, and they can transfer to you;
- We can cancel your order and issue a refund.
If you choose to have your purchase redirected elsewhere, to then be transfered to you, we cannot be held liable for tracking your package or additional shipping costs, including possible tariffs and other duties, beyond the transit point. A refund will not be issued, and replacements may not be available, if your purchase is lost or damaged during transit.
We cannot refund any payment processor fees, such as paypal.
General
- No item sold within this store may be reproduced, modified, or re-sold without the creators' explicit consent.
- All items sold within our store are intended for a mature audience, and may showcase imagery not otherwise intended for younger audiences. Viewer discretion is advised.
- All items displayed in our shop are meant as PREVIEWS. Designs may vary from the final product.
- Bundles are priced according to the base cost of production. Should there be any leftover funds not used to finance production and shipping costs, they will be donated to Médecins Sans Frontières.
- We cannot guarantee the availability of any particular item during LEFTOVER SALES.
Shipping
- All merchandise will be produced by Vograce, and shipped from Canada.
- Digital zines and merch will be sent at the same time early access launches.
- We do not accept bulk/group orders. Each bundle will be shipped individually.
- The MonsterMASH! zine's team cannot be held liable for shipping delays caused by tariffs, taxes, and duties; erroneous addresses or buyer error; or postal strikes.
- This is a PRE-ORDER store. Buyers should expect to wait at least a month before shipping starts. Follow our social media for updates.
- All physical orders will be shipped with tracking.
- We will not ship to locations not not serviced by Canada Post.
- We will not ship to locations where tracking & deliviery confirmation and liability coverage are not offered.
- DDP (delivery duties paid) costs are included in the shipping costs for USA buyers.
- All other duties, tariffs, taxes/VATs must be paid by the buyer.
Damaged, Missing, or Stolen Goods
- The MonsterMASH! zine's team cannot be held liable for any damages that occured during transit.
- We will not issue refunds for damaged, lost, or stolen goods.
- Depending on stock availability, we may be able to arrange the replacement of damaged, stolen, or lost goods. However, the buyer will have to pay the additional shipping costs.
- Replacements will not be offered for damaged goods once they have been removed from their packaging.
- If your order was delivered, but is missing an item, please reach out to us via email so we can resolve the situation. Please include the following information:
- The name you provided on your order;
- The order number;
- A photo of the package you received, along with all of its contents.
Cancellations, Refunds, Returns, and Exchanges
- No refund will be offered once PRE-ORDERS have ended.
- No exchanges or returns will be accepted.
- To cancel or modify your order, or change your address, please contact us. Include the following information:
- The name you provided on your order;
- The order number;
- The reason for your request (i.e.: to change an address, or cancel your order).
- We are not responsible for undelivered/returned packages due to buyer error. No refund or replacement will be provided.
- We will gladly re-ship any returned orders, but the buyer will need to pay for the additional shipping.